Customer Service
Customer Service Policy
The mission of EducationAndDegrees.com is to give to you a wide range of EducationAndDegrees.com, to provide up to the minute and accurate information, and to offer services and programs desired. In fulfilling this mission EducationAndDegrees.com, strives to act as the most convenient point of access for the needed materials and information and to actively seek to make community members and organizations aware of EducationAndDegrees.com, resources and services.
In fulfilling its mission, EducationAndDegrees.com, strives at all times to provide excellence in customer service. Excellence in customer service means that educated and knowledgeable providers are ready to assist viewers in finding the materials and services they want and need. Excellence in customer service also means that the providers will try to offer services in a fair manner that treats everyone with courtesy and respect and asks for courtesy and respect in return.
The following elements are emphasized in providing public service:
1. EducationAndDegrees.com, providers will treat every patron with equal respect and every request with equal importance.
2. Courtesy and attention to the needs of EducationAndDegrees.com, user will be the key to all interactions. providers will try to be flexible in meeting EducationAndDegrees.com, viewers’ needs. Whenever possible, judgment calls will be made in the viewers’ favor.
3. Skilled EducationAndDegrees.com, providers will use their knowledge of EducationAndDegrees.com, resources to fulfill requests in a timely manner or else present alternatives when requests cannot be met immediately.
4. EducationAndDegrees.com, rules and procedures exist to make EducationAndDegrees.com, resources available on an equitable basis. If anyone has a question about why EducationAndDegrees.com, has a policy or if the purpose of a policy is not understood, an explanation should be provided or else referred to a supervisor or the director of the EducationAndDegrees.com,.
5. The ultimate goal of EducationAndDegrees.com, is to meet EducationAndDegrees.com, viewers’ expectations for service while fulfilling EducationAndDegrees.com, mission. Any comments are welcome regarding how well those expectations are being met.
Ethics:
All EducationAndDegrees.com, viewers deserve equal consideration and dignity for their requests for EducationAndDegrees.com, providers will seek to carry out the mission of EducationAndDegrees.com, in a way that provides optimum service to all.
EducationAndDegrees.com, providers recognize the confidentiality rights of EducationAndDegrees.com, viewers. As a result, EducationAndDegrees.com, providers will not reveal the identity of people using EducationAndDegrees.com, materials to a third party nor will EducationAndDegrees.com, providers reveal the items checked out on another patron’s make up.
All requests for information will be considered confidential and such requests will never be discussed with a third party, except with another librarian for the purpose of answering the question.
Members will respond to inquiries with the best factual information available but will refrain from offering personal opinions or advice in response to queries. In particular, EducationAndDegrees.com, providers may direct viewers to sources of consumer information, but they will not recommend products or services.
admin on July 12th 2009